Welcome to the MinaLima website. If you continue to browse and use this website and if you make a purchase through this website, you are agreeing to comply with and be bound by the following terms and conditions, which govern MinaLima’s relationship with you in relation to this website. If, for whatever reason, you disagree with any part of these terms and conditions, please do not use or make a purchase through our website.
Information in the Common Questions forms part of these terms and conditions.
Except as otherwise stated in these conditions all statutory warranties applying to consumers and all warranties, whether express or implied, by operation of law or otherwise, are excluded so far as legally permitted in relation to any purchase which you make from us.
From time to time we may alter these terms and conditions. It is your responsibility to check which terms and conditions apply at any time.
The term “MinaLima” or “us” or “we” refers to the owners of the website – The Art Printorium Ltd.
How old you have to be to buy from us
You need to be 18 or over. If you place an order, you’re promising you’re old enough.
Privacy and our mailing list
If you shop with us, we’ll ask if you’d like to stay in touch over email. If you opt-in to our newsletter, we’ll email you from time to time – sometimes with news of new products and other times with events you might like.
To unsubscribe, just click ‘unsubscribe me’ at the bottom right-hand corner of any email we send you.
We use MailChimp as our marketing automation platform. By signing up to our newsletter, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
We’ll never share or sell your personal information other than as stated in our privacy policy eg as required by law. See our full privacy policy for more details.
How to pay us
You can pay us using Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo, Discover. You can also use PayPal.We work in pound sterling.
Keeping payments secure
We partner with PayPal and their credit card facility Payments Pro. PayPal process all the information related to your payment, and verify your card details – not us.
We don’t store your card details.
minalima holds an SSL certificate. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
Who owns what
Some of the content you see on this website – design, layout, look, appearance, all images and graphics, and more – is owned by us or licensed to us. You must not reproduce any of it without our written permission.
Please get in touch if you’d like to speak to us about our intellectual property.
If we run out
If you place an order we can’t then fulfil, we’ll offer an alternative. You can say yes or no to it. If you say no, we’ll refund the amount you paid.
Cancellations
If you wish to cancel your order, please let us know as soon as possible via our contact page.
If your order has not yet been dispatched, we will cancel and fully refund it.
If your order has already been dispatched, you can return it to us once it has been delivered. Kindly contact us to arrange this.
We reserve the right to reject any order. Orders are an offer from the customer, not acceptance of an offer and no contract is formed until we accept the order. We also reserve the right to cancel an accepted order without penalty in our discretion within 7 days of placing of the order. In that case we would give you a full refund.
Delivery
It’s up to you to make sure the delivery information you give us is accurate – and to ensure there is someone at your delivery address when your parcel arrives.
Please note that, at the moment, we cannot send to PO boxes or military addresses.
As soon as you receive the item, or if you’re not there when the courier tries to deliver, you take responsibility for it, including risk. If the courier has to try and deliver the item again and there is a charge, you will need to pay it.
If you’re exporting or importing a piece, it’s up to you to comply with the laws of the countries you’re sending from and to – and to pay any expenses, including any export or import duties, fees, liabilities and tax/duty charges.
If the parcel is returned to us, we will contact you and try to arrange a resend. You will have to pay for the delivery charge.
If you choose to have a refund instead, we will process it for the item only, not for the delivery charge.
We reserve the right to deduct any charges (customs + delivery) we may incur for the return of a parcel when:
- the courier has attempted to deliver multiple times with no success
- we attempt to contact you to prevent the parcel being returned and receive no reply
- the address you provided belongs to a business which is closed and/or inaccessible
- the address and/or the contact details you provided are incorrect
Please be aware that on occasion a parcel can be delayed by customs and subsequent charges can be applied. We have no control over this and cannot supply any details as to why or for how long your parcel may be delayed.
Please always inspect your order when it arrives. Any damage must be reported to us within 7 days of receipt to make a claim. We require your order number, a description of the damage and photos of the damage.
Returns
Whatever you’ve purchased from House of MinaLima we want to make sure you love your items. See below for return details:
Personalised returns
We produce all our personalised products on a made-to-order basis. Due to the personalised nature of these products, we don’t typically accept returns. Please contact us if you have any questions.
All other returns
Online orders:
Unused and unopened items purchased online may be returned within 28 days of receipt. Online orders must be returned online and cannot be returned in store. Kindly note that we do not cover the cost of return postage for unwanted items. Refunds, excluding delivery charge, will be processed within 14 days after receiving your returned item(s) (provided they are in new condition). Refunds will be issued to your original payment method.
Shop purchases:
Unused and unopened items from one of our shops may be returned within 14 days of purchase with receipt. Please note you must return your item to the original place of purchase. Refunds will be processed within 14 days after we have received your returned item(s) (provided they are in new condition). Refunds will be issued to your original payment method.
Damaged items
If your order is damaged, lease contact us within 7 days of receipt for help to resolve the issue. Please provide a description and photo evidence of the damaged product(s). For online orders we will require your order number. For instore purchases, we will require a photo of your receipt.
What we’re liable for
If you’re injured or you pass away because of our negligence, or that of our employees or agents, we’re liable. But we won’t be liable for any economic loss or loss in profit (indirect, incidental or consequential) that comes from our negligence, breach of contract, misrepresentation and so on.
If we break any of these terms and conditions, we might pay you damages or compensation. But we’ll never pay you more than the price of your order, other than in cases of death or physical injury.
These terms and conditions create obligations for you. You’ll indemnify us against all claims, costs and expenses which we might incur and which arise, directly or indirectly, if you breach any of them.
General terms
Waiver. If we waive any of these terms and conditions, implicitly or explicitly, we can’t guarantee we’ll do the same in future.
Force Majeur. If an event or circumstance is out of our control – acts of God, accidents, war, fire, strikes, lockouts, terrorism, failure of any communications including phones and computers, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and more – we won’t be liable for any delay or failure to perform any of our obligations. We will, however, be entitled to a reasonable extension of our obligations.
Invalidity and severance. Each clause and any part of these terms and conditions is independent of the others. That means if we find we can’t enforce any one part, or it’s not valid, it will be severed and won’t affect the enforceability or validity of the rest of these terms and conditions.
Persons using the site must not use a web crawler or data aggregator to mine data from the site and persons may not to link to our website without seeking our permission.
If there’s a dispute
The way you use this website, and any disputes that arise because of this website, is subject to the laws of England. The Courts in England will have sole jurisdiction in resolving any disputes.
Although disputes go to court under these conditions if not resolved amicably between us the European Commission provides for an online dispute resolution platform, which you can access here.
Warranties
If your order arrives to you faulty or damaged, please contact us as soon as possible with photos showing damage via your account or via our contact page. We will then arrange a return, refund or replacement, as needed.
Unless a product is faulty, we cannot offer refunds after it has been removed from its packaging. We are not responsible for changes made to products after they have been received the customer e.g. issues arising from framing or decorating.
Company Details
The Art Printorium Ltd. – trading as MinaLima.
Registered Address: 17 Station Road, Sunbury-On-Thames, England, TW16 6SB.
Company Registration Number: 07977737
VAT Registration Number: 138317806
Data controller – contact@minalima.com
