FAQs

What is the MinaLima newsletter?

It's your best source for early updates on what we've been up to, what we’re working on, our new releases, special offers and everything else MinaLima.
Sign up here!

How do I unsubscribe?

Just click 'unsubscribe me' at the bottom right-hand corner of any email we send you. If you have any feedback on how we can improve the newsletter, please share. Please be assured that we will always keep your details safe and will never share them with anyone else.

Why should I create a MinaLima account?

It's a quicker way of buying from us. It means you won't have to add your details every time. That means when we release a new edition, you can be among the first to place an order! Your account gives you an easy way to communicate with MinaLima store and track your current and past orders. You can also add your name to the waiting list for out of stock items, and collate a wish list of your favourite prints and products. Please be assured that we will always keep your details safe and will never share them with anyone else.

Do I need an account to buy from you?

No. Having an account makes the process quicker, but you can shop as a guest.

How safe is my information?

Very. We will never share or sell your personal information. And our checkout process uses Secure HTTP/SSL-VeriSign – so your details are always sent to our servers over a secure connection. We will never store your credit or debit card details.

Why can't I add items to my cart/basket?

Have you got JavaScript turned off? You'll need that turned on.
How do I correct a mistake on my order or email address?
We’ll sort it for you. Just email us at orders@minalima.com

Which cards can I pay with?

Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo, American Express. You can also use PayPal. Our prices are in Pound Sterling.

Where can I find delivery information?

View our delivery page for information about delivery and returns

How can I change my order?

If you need to change your delivery address, cancel an order, or amend your order in any way, please get in touch via our contact form. If your request is regarding your pre-order of Harry Potter and the Prisoner of Azkaban, please contact us directly by emailing us at orders@minalima.com. Please note: Changes to Harry Potter and the Prisoner of Azkaban pre-orders cannot be made after Wednesday 13th September.

What’s a discount code?

From time to time, we will offer discounts on selected products and/or ranges. It will be a short code you enter at checkout. It will have a time limit, so must be used before its expiry date.

How do I use it?

When you're checking out, add the code where it says 'Apply discount'. You will then just pay the remaining sum.

Can I combine discount codes?

Discount codes cannot be combined.

What are the rules for discount codes?

You will get a discount on any item that is eligible, but cannot combine discounts codes. You may use one discount per transaction. Some codes will be online exclusives meaning they can only be redeemed on minalima.com. Otherwise you may present your code for a discount at our gallery, House of MinaLima, as long as it is within the advertised timeframe.

How do you create your art prints?

All our art prints are created by our in-house team at the MinaLima print facility: The Art Printorium. We print on high-end digital printers on 100% cotton rag paper, using long-lasting, archival pigment inks. For our Wizarding World Premium Collections, we add gold, silver or colour foils by hand to imitate the original graphic prop from the films.

What’s the difference between Premium and Standard art prints?

Premium prints are a limited edition of 250. Each art print is often embellished with gold, silver or colour foil, comes with a Certificate of Authenticity and is numbered, embossed and signed by Miraphora and Eduardo. Standard prints are a limited edition of 1000. Each art print comes with a Certificate of Authenticity and is numbered, embossed and signature-stamped.

What is an edition?

An edition is a limited run of an artwork which is made up of a set number of art prints in a set number of sizes. Once they’ve gone, they’ve gone!

What is a Certificate of Authenticity?

It’s a document that includes the artwork title, its provenance and edition number. It shows it’s the genuine article. We recommend always keeping this with your art print, even once framed.

Why are some Wizarding World art prints available in just one size, and others in three sizes?

We reproduce artworks as close as possible to the size they appeared in the films. Sometimes this means we can offer different sizes, if there were different sizes in the films (e.g. posters, packaging designs)

Will my art print match what I’m shown online?

Our online images accurately represent the design, size and scale of our art prints. Colours and tones vary across different screens and resolutions however we do our best to match our online images to our printed colours. All art prints are sold unframed and lifestyle images are provided for inspirational purposes only.

Is paper size and image size the same?

No. We have three standard paper sizes, and the image sizes vary according to the artwork. This means that all art prints will have a white border. You can find the dimensions of the actual image size in the product description section on each product page.

How do I look after my art print?

Check out our Print Info to get more details about how our art prints are created, how best to look after your print and some tips on caring and displaying it.

How often do you release new art?

Subscribe to our newsletter and follow us on our Instagram, Facebook, Twitter and TikTok to be the first to hear about any new releases.

What is the MinaLima newsletter?

It's your best source for early updates on what we've been up to, what we’re working on, our new releases, special offers and everything else MinaLima.
Sign up here!

Where are your site translations?

While we work on big improvements to our website we’ve currently removed our language options. Offering the best experience is important to us and want to take our time to make sure that all our fans around the world can share in the magic.

Do you sell wholesale?

Yes. Please get in touch via our contact form if you are looking to sell our merchandise.

Who owns copyright or Creative Commons license?

Copyright for all Wizarding World designs is owned by Warner Bros. Any other designs, including MinaLima Classics and Collective Nouns, are owned by MinaLima.

May I use your designs for my work?

You will need to contact us for permission before using our designs. Please get in touch via our contact form with your proposal.