FAQs

What is the MinaLima newsletter?

It's your best source for early updates on what we've been up to, what we’re working on, our new releases, special offers and everything else MinaLima.
Sign up here!

How do I unsubscribe?

Just click 'unsubscribe me' at the bottom right-hand corner of any email we send you. If you have any feedback on how we can improve the newsletter, please share. Please be assured that we will always keep your details safe and will never share them with anyone else.

Why should I create a MinaLima account?

It's a quicker way of buying from us. It means you won't have to add your details every time. That means when we release a new edition, you can be among the first to place an order! Your account gives you an easy way to communicate with MinaLima store and track your current and past orders. You can also add your name to the waiting list for out of stock items, and collate a wish list of your favourite prints and products. Please be assured that we will always keep your details safe and will never share them with anyone else.

Do I need an account to buy from you?

No. Having an account makes the process quicker, but you can shop as a guest.

How safe is my information?

Very. We will never share or sell your personal information. And our checkout process uses Secure HTTP/SSL-VeriSign – so your details are always sent to our servers over a secure connection. We will never store your credit or debit card details.

Why can't I add items to my cart/basket?

Have you got JavaScript turned off? You'll need that turned on.
How do I correct a mistake on my order or email address?
We’ll sort it for you. Just email us at orders@minalima.com

Which cards can I pay with?

Mastercard, Visa, Visa Electron, Visa Debit, Maestro (including Switch), Solo, American Express. You can also use PayPal. Our prices are in Pound Sterling.

How can I change my order?

If you need to change your delivery address, cancel an order, or amend your order in any way, please get in touch via our contact form.

Where can I find delivery information?

View our Delivery page for details about delivery and returns.

What if my order arrives damaged?

If your order arrives to you faulty or damaged, please contact us as soon as possible with photos showing damage via your account or via our contact page. We will then arrange a return, refund or replacement as needed. Unless a product is faulty, we cannot offer refunds after it has been removed from its packaging. We are not responsible for changes made to products after they have been received the customer e.g. issues arising from framing or decorating.

What charges will I incur if I buy from your website for delivery in the EU?

In the EU you are most likely to incur local VAT and customs clearance charges. Find local EU VAT rates here.

What do you include in your customs declaration forms?

Customs declarations will include details of the type of product and value paid by the customer at the time of order.

What are the customs charges in my country?

We are not able to predict if there is a customs charge and how much it will be. Customs charges are applied by your local customs regulatory body in your country. For more information, please check with your local customs office.

What is the VAT rate for my country?

Find local EU VAT rates here.

Can you reduce the value of the product on your customs declaration document?

We are legally required to provide accurate information. Providing incorrect information may also lead to a delay in you receiving your order.

Can you send my order as a gift in order to avoid paying customs?

We cannot send your order as a gift for Customs avoidance. The Customs declaration form will always be completed to reflect exactly what the parcel contains, and it will state that the items are being sold by us. If you are ordering a gift for someone else, our packing slip which is included in the parcel does not contain the prices and it will have your name as the buyer of the items. However, please note that the Customs declaration will have all the prices on it.

What is a discount code?

From time to time, we will offer discounts on selected products and/or ranges. It will be a short code you enter at checkout. It will have a time limit, so must be used before its expiry date.

How do I use it?

When you're checking out, add the code where it says 'Apply discount'. You will then just pay the remaining sum.

Can I combine discount codes?

Discount codes cannot be combined.

What are the rules for discount codes?

Discount codes only apply to eligible items. Discount codes may not be combined and you can only use one discount code per transaction. Discount code terms and conditions will specify where the discount can be used.

Will there be a MinaLima illustrated edition of 'Harry Potter and the Goblet of Fire'?

Many of you have asked us about the timing for the MinaLima illustrated edition of Harry Potter and the Goblet of Fire. We wanted to let our readers know that Studio MinaLima has not been commissioned to illustrate the fourth Harry Potter book and will not be continuing our participation in the series. It was a privilege to reimagine J.K. Rowling’s first three Harry Potter books in the style of our illustrated fairytales, and reach the hearts of Potter fans worldwide. It has been an honour to forge connections with readers across the world and to have the opportunity to meet so many collectors of these editions at events. We thank every single one of you for supporting us and finding as much joy in engaging with our work as we enjoyed in creating it. If you have any further questions, please get in touch via our Contact Form.

What is the MinaLima book offering?

With every book purchased from minalima.com, House of MinaLima London or House of MinaLima Edinburgh, you will receive:
MinaLima Bookplate:
We have two bookplates to choose from: illustrated and personalised. Each bookplate features a decorative gold foil design with an Ex Libris section to make your book your very own.
Free Book Print:
An exclusive book print featuring a working sketch taken from the design process of our MinaLima editions. Free with every book purchase, there is a unique design for each of the book titles in our library.

Why have we introduced this?

The MinaLima Library has grown beyond our wildest dreams since we published our first book in 2011 — and it is all due to our readers who continue to love our MinaLima editions. Our book offering is our way of thanking you by giving you something extra special, directly from the makers and creators of the books.

When does the book offering take effect?

Our book offering takes effect from 10th April 2024 at 02:00 BST.

Where can I get a MinaLima bookplate or book print?

Our book offering is exclusive to minalima.com and House of MinaLima London & Edinburgh.

Can I buy a MinaLima bookplate or book print individually?

Our MinaLima bookplates and book prints are not available individually. These exclusives are a special gift to our readers when they purchase a book from minalima.com, House of MinaLima London or House of MinaLima Edinburgh.

What makes the book prints different from our art prints?

For the first time, you can own a piece of the creativity from the early stages of our design process with each book print featuring a working sketch from the making of our MinaLima editions. Every book title has its own unique working sketch, offering you insight into the start of the journey of an illustration found inside the book. While our art prints are available for purchase, our book prints are exclusive to our book offering and only available with a book purchase.

How long will it take to create my personalised bookplate?

Our personalised bookplates are printed on-demand, just for you. Please allow 3-5 business days for production plus our standard delivery times. See our Delivery Information page for more details on our delivery times.

Are there any restrictions for the personalised bookplate?

Currently each personalised bookplate is printed with our own font that was designed and created using Miraphora Mina’s handwriting, this font only includes accented characters to support Western Latin languages. Emojis and any other images are not supported and will not be printed.

Can I request a hand-written dedication when I purchase a book?

Our personalised bookplates are the way to add your own custom message to your book. With a 100 character limit, write your name, a special message or even your favourite quote and we will print it onto your bookplate especially for you.

Why are all books at minalima.com and House of MinaLima London & Edinburgh not hand-signed anymore?

Since our first book was published, Miraphora Mina and Eduardo Lima have hand-signed over 100,000 books and absolutely loved every minute of it. After almost a decade of hand-signing every copy from our studio in London, it’s time to make way for all things new and exciting. In order to keep making the MinaLima editions that you know and love as well as explore some very special creative projects, we need our creators to spend more time creating. We thank you for understanding – of course it will also allow them to make even more magic for you all!

Can I still buy a book with the original hand-signed bookplate?

Our original hand-signed bookplate has been retired to make way for our exclusive book offering. Visit the About Our Books page to discover more about our book offering.

Will Miraphora Mina and Eduardo Lima still be hand-signing any books?

Miraphora Mina and Eduardo Lima will still hand-sign books during signing events, new book launches, and other special occasions. Sign up to our newsletter to receive the latest updates about opportunities to get a hand-signed copy.

What is the MinaLima art print offering?

At MinaLima we offer two distinct types of art prints: open edition and limited edition. Each edition can come in different finish types. Visit About our Art Prints for more information.

How long will it take to create my art print?

Our limited edition art prints are made to order, just for you. Please allow up to 14 days for production plus our standard delivery times. Open edition art prints are readily available for purchase so our average processing time is 3-5 business days. See our Delivery Information page for more details on our delivery times.

What is a Certificate of Authenticity?

Our art prints include a Certificate of Authenticity to verify your purchase. Each certificate records the specific edition and finish type of your chosen art print. Be sure to keep your certificate safe, we suggest always storing it close alongside your art print – even better if it’s tucked away in the back of your chosen frame.

Will my art print match what I’m shown online?

Our online images accurately represent the design, size and scale of our art prints. Colours and tones vary across different screens and resolutions however we do our best to match our online images to our printed colours. All art prints are sold unframed and lifestyle images are provided for inspirational purposes only.

Is paper size and image size the same?

No. We have three standard paper sizes, and the image sizes vary according to the artwork. This means that all art prints will have a white border. If you have a question about the size of an image on an art print, please get in touch via our Contact Form.

How will my art print arrive?

All of our art prints are sold unframed. Our production team work hard to ensure your art print arrives in the best condition possible - it may come flat or rolled depending on the other items in your order. For more information see Caring for your Art Print.

How do I look after my art print?

Check out our About Our Art Prints page for more information about how our art prints are created, how best to look after your print and some tips on caring and displaying it.

What is the MinaLima newsletter?

It's your best source for early updates on what we've been up to, what we’re working on, our new releases, special offers and everything else MinaLima.
Sign up here!

Do you sell wholesale?

Yes. Please get in touch via our Contact Form if you are looking to sell our merchandise.

Who owns copyright or Creative Commons license?

Copyright for all Wizarding World designs is owned by Warner Bros. Any other designs, including MinaLima Classics and Collective Nouns, are owned by MinaLima.

May I use your designs for my work?

You will need to contact us for permission before using our designs. Please get in touch via our Contact Form with your proposal.