contact form

For any update regarding your order, please use the contact form below and include your order number so we can help you as quickly as we can.

We aim to dispatch orders as soon as we can. Once your order has been dispatched, you will receive a tracking number via email. Our average processing time is 3-5 days, however some of our made to order products (limited edition art prints & personalised bookplates) may take longer. Please see our FAQs  for more information. 

To request a change to your order, please fill in the form below. Please note if your order has already been dispatched, we will not be able to make any changes.

To change your address, please contact us with the following information:

Our delivery charges are based on your location and your available options will be shown at checkout or can be found here.

 Once your order has been dispatched, we will send you a tracking number by email. To find out more, visit our  Delivery Information. 

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Unused and unopened items purchased online may be returned within 28 days of receipt. Kindly note that we will not cover the cost of return postage for unwanted items.

Unused and unopened items purchased from one of our shops may be returned within 14 days of receipt.

Refunds will be processed within 14 days after we have received your returned item(s) (provided they are still intact). Refunds will be issued to your original payment method.

DAMAGED ITEMS
If your order is damaged, please contact us within 7 days of receipt and we will help to resolve the issue. Please provide a description and photo evidence of the damaged product(s). For online orders we will require your order number. For instore purchases, we will require a photo of your receipt.

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Customers outside the UK may be charged customs fees and taxes - this includes customers from the EU. To find out more, visit our Delivery Information. Your local post office or customs office can also provide further details.

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For products that are available for pre-order, please note that payment will be taken at the time of placing your pre-order. This reserves the item for you and all packages will be sent in order of purchase once the launch date has arrived. You will receive a tracking number via email once your order has been dispatched.

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To cancel your order, please fill in the contact form below. We will do our utmost to fulfil your request, however if your order is already being processed or has been dispatched we will not be able to cancel. Return options are available once you have received your order.

If you have any other questions, please use the contact form below:

For information about our products, you can explore the following:
 About our Art Prints 
 About our Books 

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For more information about 'Harry Potter and the Goblet of Fire', please read our FAQs. There is no additional detail at this time.

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We love to partner with great shops all over the world. If you’re interested in stocking our products, get in touch using the contact form below and we’ll get back to you as soon as we can.

Discover our House of MinaLima locations, opening hours, and more information at  Visit Us.

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Looking to partner with MinaLima on a project? Get in touch using the contact form below:

If you can’t find the right place for your query, please let us know how we can help using the contact form below: