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How quickly will I receive my order?
What if my order arrives damaged?
How quickly will I receive my order?
We send orders out as soon as we can. Prints and products can occasionally take up to 14 days to process, especially if you order a Premium finish as they are created to order including foiling and signatures by Miraphora and Eduardo. If you need your items quicker, let us know on the checkout page and we'll see what we can do. If you have already made your order you can quickly contact us through your account or our contact form.
How will my delivery be sent?
Orders are packed to ensure they do not get damaged on their way to you.
When we dispatch your order you will receive an email containing a link to track your delivery.
Most orders are sent with FedEx. In some cases we may use an alternative courier service such as Royal Mail or DPD.
What if I miss the delivery?
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery. Find out more
Delivery Costs
Our delivery charges are based on the weight of the parcel and the distance our owls have to travel. The total cost will be automatically calculated in the checkout system.
*Andorra, Albania, Austria, Åland Islands, Bosnia-Herzegovina, Belgium, Bulgaria, Belarus, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greece, Croatia, Hungary, Ireland, Isle of Man, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Principality of Monaco, Moldavia, Montenegro, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Svalbard, Slovakia, San Marino, Turkey, Ukraine, Vatican City
** See the full list of countries we deliver to.
Customs and Tax information
Customers outside the UK may be charged customs duties when their items are delivered to their country. As a general rule customs duties and taxes are paid by the customer in the customer’s country on all shipments.
Customs policies and charges vary from country to country. We have no control over these customs charges and cannot predict what they may be. Your local customs offices can provide more information on this.
Depending on your country’s customs regulations, you may be charged local tax/VAT and import duties. Please click here for the VAT rates for all European countries.
If you refuse payment of these taxes, the parcel will either be destroyed by Customs or returned to us, and we will incur extra costs. We will therefore reserve the right to deduct whatever costs we may incur from your refund.
Customs and tax frequently asked questions:
What charges will I incur if I buy from your website online to be delivered in the EU?
In the EU, you are most likely to incur local VAT and customs clearance charges. (local EU VAT rates)
What do you include in your customs declaration forms?
Customs declarations will include details of the type of the product and value paid by the customer at the time of order.
What are the customs charges in my country?
We are not able to predict if there is a customs charge and how much it will be. Customs charges are applied by your local customs regulatory body in your country. For more information, please check with your local customs office.
What is the VAT rate for my country?
Please click here.
Can you reduce the value of the product on your customs declaration document?
We are legally required to provide accurate information. Providing incorrect information may also lead to a delay in you receiving your order.
Can you send my order as a gift in order to avoid paying customs?
We cannot send your order as a gift for Customs avoidance.
The Customs declaration form will always be completed to reflect exactly what the parcel contains, and it will state that the items are being sold by us.
If you are ordering a gift for someone else, our packing slip which is included in the parcel does not contain the prices and it will have your name as the buyer of the items. However, please note that the Customs declaration will have all the prices on it.
Do you plan to open a shop in Europe?
This may be a possibility at some point in the future; when we do, we will announce it via our social media channels and newsletter. Sign up to our newsletter here.
What if my order arrives damaged?
If your order arrives to you faulty or damaged, please contact us as soon as possible with photos showing damage via your account or via our contact page. We will then arrange a return, refund or replacement, as needed.
Unless a product is faulty, we cannot offer refunds after it has been removed from its packaging. We are not responsible for changes made to products after they have been received the customer e.g. issues arising from framing or decorating.
Where do you deliver to?
Our owls ship worldwide - see the full list of countries we deliver to.
