NEW TO MINALIMA?
Please note that postal services worldwide are experiencing delays due to Covid-19.
How quickly will I receive my order?
We send orders out as soon as we can. Prints and products can occasionally take up to 14 days to process, especially from the Premium collection, as they are created to order, including foiling and signatures by Miraphora and Eduardo. So please be patient. If you need yours quicker, let us know on the checkout page and we'll see what we can do - If you have already made your order you can quickly contact us about an order through your account.
All orders are tracked and signed for - you will need to be in to receive your parcel.
When we dispatch your order you will receive an email containing a link to track your delivery.
For UK orders we use Royal Mail’s Signed For service.
If you are ordering to outside of the UK, we use Royal Mail and its local postal service equivalent tracked and signed service, e.g. United States Postal Service, La Poste.
In some cases we may use a courier service such as UPS or DPD.
Some orders may be split into multiple parcels and delivered at different times - Look out for multiple tracking numbers in your order confirmation email.
What if I miss the delivery?
Royal Mail or your local delivery partner will at first leave an advice slip, informing you how to arrange redelivery or where to collect. If your order gets returned to us we will happily send it out again, but we will ask you to cover postage.
Customs and Tax information
Customers outside the UK may be charged customs duties when their items are delivered to their country. As a general rule customs duties and taxes are paid by the customer in the customer’s country on all shipments.
Customs policies and charges vary from country to country. We have no control over these customs charges and cannot predict what they may be. Your local customs offices can provide more information on this.
Depending on your country’s customs regulations, you may be charged to local tax/VAT and import duties. Please click here for the VAT rates for all European countries.
Customs and tax frequently asked questions:
What charges will I incur if I buy from your website online to be delivered in the EU?
In the EU, you are most likely to incur local VAT and customs clearance charges. (local EU VAT rates)
What do you include in your customs declaration forms?
Customs declarations will include details of the type of the product and value paid by the customer at the time of order.
What are the customs charges in my country?
We are not able to predict if there is a customs charge and how much it will be. Customs charges are applied by your local customs regulatory body in your country. For more information, please check with your local customs office.
What is the VAT rate for my country?
Please click here.
Can you reduce the value of the product on your customs declaration document?
We are legally required to provide accurate information. Providing incorrect information may also lead to a delay in you receiving your order.
Can you send my order as a gift in order to avoid paying customs?
We cannot send your order as a gift for Customs avoidance.
The Customs declaration form will always be completed to reflect exactly what the parcel contains, and it will state that the items are being sold by us.
If you are ordering a gift for someone else, our packing slip which is included in the parcel does not contain the prices and it will have your name as the buyer of the items. However, please note that the Customs declaration will have all the prices on it.
Do you plan to open a shop in Europe?
This may be a possibility at some point in the future; when we do, we will announce it via our social media channels and newsletter. Sign up to our newsletter here.
What if my order arrives damaged?
If your order arrives to you faulty or damaged, please contact us as soon as possible with photos showing damage via your account or by emailing firstname.lastname@example.org. We will then arrange a return, refund or replacement, as needed.
Unless a product is faulty, we cannot offer refunds after it has been removed from its packaging. We are not responsible for changes made to products after they have been received the customer e.g. issues arising from framing or decorating.
Where do you deliver to?
Our owls ship worldwide - see the full list of countries we deliver to.
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