NEW TO MINALIMA?
Please note that postal services worldwide are experiencing delays due to Covid-19.
How quickly will I receive my order?
We send orders out as soon as we can. Prints and products can occasionally take up to 14 days to process, especially from the Premium collection, as they are created to order, including foiling and signatures by Miraphora and Eduardo. So please be patient. If you need yours quicker, let us know on the checkout page and we'll see what we can do - If you have already made your order you can quickly contact us about an order through your account.
All orders are tracked and signed for - you will need to be in to receive your parcel.
When we dispatch your order you will receive an email containing a link to track your delivery.
For UK orders we use Royal Mail’s Signed For service.
If you are ordering to outside of the UK, we use Royal Mail and its local postal service equivalent tracked and signed service, e.g. United States Postal Service, La Poste.
In some cases we may use a courier service such as UPS or DPD.
Some orders may be split into multiple parcels and delivered at different times - Look out for multiple tracking numbers in your order confirmation email.
What if I miss the delivery?
Royal Mail or your local delivery partner will at first leave an advice slip, informing you how to arrange redelivery or where to collect. If your order gets returned to us we will happily send it out again, but we will ask you to cover postage.
Import duty disclaimer
Customs or import duties may be charged by the destination country once the parcel reaches its destination. In such cases charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please be aware that in occasional cases your parcel can be delayed by customs and subsequent charges can be applied. They do eventually arrive though! We have no control over this and cannot supply any details as to why or for how long your parcel may be delayed.
Where do you deliver to?
Our owls ship worldwide - see the full list of countries we deliver to.