SHOPPING JUST GOT EASIER
We’ve now made ordering from MinaLima easier and more accessible for shoppers worldwide.
What’s new:
- Shop in your local currency: Pay in the currency you know, with transparent pricing and no hidden conversion fees
- More payment options: Choose from local payment methods, including credit/debit cards, digital wallets, and more
- Duties and taxes included upfront: See your complete order total at checkout with no surprise fees at delivery
Update effective as of 18 November 2025
USEFUL INFORMATION
- All orders are dispatched from the UK.
- Please note, quoted delivery times are from the time of dispatch and do not include order processing times. We aim to dispatch orders as soon as we can. Our average processing time is 3-5 days, however our made to order products (limited edition art prints & personalised bookplates) require a longer processing period.
- Orders are packed to ensure they do not get damaged on their way to you. Art prints may come flat or rolled depending on the other items in your order. For more information see Caring for your Art Print.
- Once your order is dispatched, you will receive an email notification with more information about how to track your order.
- If you are not able to accept delivery of your shipment, couriers may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery directly from the courier.
ORDERS FROM THE UK
HOW TO TRACK YOUR ORDER
When your order is dispatched, you will receive an email confirmation with more information about how to track your order.
HOW TO RETURN YOUR ORDER
If you are not happy with your item, get in touch via our Contact Form to start your return. Please refer to our refund policy below for full details including information on items that cannot be returned.
HOW TO CANCEL YOUR ORDER
If you would like to cancel your order, fill out our Contact Form as soon as possible and we will do our utmost to fulfil your request. Please note that if your order is already being processed or has been dispatched, we will not be able to cancel. Return options are available once you have received your order.
ORDERS FROM JAPAN
HOW TO TRACK YOUR ORDER
When your order is dispatched, you will receive an email confirmation with more information about how to track your order.
HOW TO RETURN YOUR ORDER
If you are not happy with your item, get in touch via our Contact Form to start your return. Please refer to our refund policy below for full details including information on items that cannot be returned.
HOW TO CANCEL YOUR ORDER
If you would like to cancel your order, fill out our Contact Form as soon as possible and we will do our utmost to fulfil your request. Please note that if your order is already being processed or has been dispatched, we will not be able to cancel. Return options are available once you have received your order.
INTERNATIONAL ORDERS
DUTIES & TAXES
Duties & taxes are included upfront on international orders, ensuring that your order arrives on time and with no surprise fees.
Duties and taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If duties and taxes are charged at checkout, they will appear as a separate line item. If they are already included in the product price, there will be a note at checkout clarifying.
Please note, some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility. If this is the case, it will be noted at checkout for full transparency before you order.
HOW TO TRACK YOUR ORDER
When your order is dispatched, you will receive an email confirmation with more information about how to track your order.
You can also easily track your order on our international orders Tracking Portal. Please allow up to 24 hours from the time of dispatch for the tracking information to appear.
HOW TO RETURN YOUR ORDER
If you are not happy with your item, start your return via our Returns Portal. Please refer to our refund policy below for full details including information on items that cannot be returned.
HOW TO CANCEL YOUR ORDER
If you would like to cancel your order, fill out our Contact Form as soon as possible and we will do our utmost to fulfil your request.
PRE-ORDERS
To reserve your pre-order item, payment will be taken at the time your order is placed. When the release date arrives, packages are sent in the order of purchase. You will receive a tracking number via email once your order has been dispatched.
RETURN POLICY
ONLINE ORDERS:
Unused and unopened items purchased online may be returned within 28 days of receipt. Online orders must be returned online and cannot be returned in store. Kindly note that we do not cover the cost of return postage for unwanted items. Refunds, excluding delivery charge, will be processed within 14 days after receiving your returned item(s) (provided they are in new condition). Refunds will be issued to your original payment method. Duties and taxes are nonrefundable.
SHOP PURCHASES:
Unused and unopened items from one of our shops may be returned within 14 days of purchase with receipt. Please note you must return your item to the original place of purchase. Refunds will be processed within 14 days after we have received your returned item(s) (provided they are in new condition). Refunds will be issued to your original payment method.
BUNDLES & MYSTERY PRODUCTS
Items bought as part of a bundle cannot be exchanged or returned individually. All items in a bundle must be returned together, unused, in order to qualify for a refund.
Mystery products that have been opened or used cannot be refunded, exchanged or returned. Specific products/ designs cannot be requested.
PERSONALISED RETURNS
We produce all our personalised products on a made-to-order basis. Due to the personalised nature of these products, we don’t accept returns.
DAMAGED ITEMS
If your order is damaged, please contact us via our customer service portal within 7 days of receipt for help to resolve the issue. Please provide a description and photo evidence of the damaged product(s). For online orders we will require your order number. For instore purchases, we will require a photo of your receipt.