Teddington, London
MinaLima | The Art Printorium | Customer & Wholesale Coordinator / Fixed Term Contract – 6 Months / Part-Time (30 Hours Per Week).
Welcome to MinaLima! Founded in 2009 by Miraphora Mina and Eduardo Lima, the graphic designers who imagined and created the graphic universe of the Harry Potter™ film series for Warner Bros. Their partnership has flourished through all the subsequent films with their prop designs inspiring a range of their own merchandise products and art prints. This has enabled our Retail arm “The Art Printorium” to continue to expand and we are now a very successful small business with robust international growth plans.
About the Role:
The Customer & Wholesale Coordinator at MinaLima’s retail arm, “The Art Printorium”, based in Teddington, plays a pivotal role in ensuring exceptional customer and wholesale support as the business expands internationally. We are seeking a highly organised, flexible, and communicative individual to manage all aspects of fan and customer interaction, from promptly responding to enquiries to coordinating with our Marketing, Website, and Fulfilment teams. The ideal candidate will be hands-on, possess strong IT skills (ideally with Gmail, Google Docs, and Google Sheets), and embody our core values of Craft, Care, Curiosity, Courage, and Community to deliver magical experiences for our fans.
Responsibilities:
Talking to our Fans/Customers:
- Being the first point of contact for our customers via email and phone
- Providing timely, thoughtful and professional responses to enquiries
- Keeping customers informed and supported throughout their journey
- Working closely with Marketing to ensure consistent and clear messaging
- Liaising with shipping partners and internal teams to resolve queries smoothly
- Managing returns, refunds, resends and order amendments
- Supporting office operations and general administration when needed
Wholesale Support:
- Assisting with wholesale enquiries and partner communications
- Monitoring the wholesale inbox and ensuring urgent or delayed queries are handled promptly
- Sending onboarding information once new partners are approved
- Keeping track of shipping and tracking information for key wholesale orders
- Working with the Wholesale Manager to ensure orders reach our global “embassies” in time for product launches
- Collaborating with Marketing to support wholesale promotions, launches and sales initiatives
Essential Skills:
- Have excellent written and verbal communication skills
- Excellent organisational and time management skills
- Enjoy helping people and take pride in delivering great service
- Detail-orientated, flexible, hands-on and happy to support the wider team
- Are confident using IT systems, especially Gmail, Google Docs and Sheets
At MinaLima:
- We strive for great and are unapologetic in pursuit of excellence in our craft
- We work with courage and conviction in delivering magical experiences and outcomes
- We own our growth and take responsibility for our progress
- We try new things and take thoughtful risks
- We support and nurture our people, our brand and our fans
- We are open, welcoming and inclusive at all levels and we treat everyone with respect
The Details:
- 30 hours per week, Fixed-Term Contract, 6-Months (9:00 AM to 3:00 PM).
- Location – Teddington, Greater London.
- You must have the Right to Work in the UK.
To Apply:
We’d love to hear from you! Please send us a short email telling us why you’d be a great fit for this role along with your CV:
Subject line reference: Job Application_Customer_Services_January_2026
Due to a high volume of applications, we will only contact you if you have been successful.