USEFUL INFORMATION
- All orders are dispatched from the UK.
- We aim to dispatch orders as soon as we can. Our average processing time is 3-5 days, however some of our made to order products (limited edition art prints & personalised bookplates) may take longer. Please see our FAQs for more information.
- If you need your items quicker, let us know on the checkout page and we’ll see what we can do. If you have already made your order you can quickly contact us through My Account or our Contact Form.
- Orders are packed to ensure they do not get damaged on their way to you. Art prints may come flat or rolled depending on the other items in your order. For more information see Caring for your Art Print.
- Once your order is dispatched, you will receive a tracking link via email.
- Our delivery partners often work with other localised couriers to get your order to you as soon as possible. Your order dispatch email will include a link to track your order through the relevant courier website.
- If you are not able to accept delivery of your shipment, couriers may leave you a delivery attempt notice. With your delivery attempt notice you can request a new delivery directly from the courier.
- Please be aware that customers are responsible for payment of any local customs duties. See ‘Customs & Taxes’ below for more information.
DELIVERY CHARGES
CUSTOMS & TAXES
We are a UK-based retailer so orders will be dispatched from our UK warehouse. Orders being delivered to Europe and the Rest of the World may incur extra charges, import duty and local sales taxes. Rules vary by country and your local government determines duty and customs charges; we have no control over these charges and cannot predict what they may be. Your local post office or customs office can provide further details if required.
Customers outside the UK may be charged customs duties when their items are delivered. As a general rule, local customs duties and taxes are paid by the customer in the customer’s country on all shipments.
Depending on your country’s customs regulations, you may be charged local tax/VAT and import duties. If you refuse payment of these taxes, the parcel will either be destroyed by Customs or returned to us, and we will incur extra costs. We will therefore reserve the right to deduct whatever costs we may incur from your refund.
See our FAQs for frequently asked questions.
EU CUSTOMS & TAXES
Customers from the EU may be charged customs duties when their items are delivered. Please click here for the VAT rates for all European countries.
US CUSTOMS & TARIFFS UPDATE
Due to the United States’ new regulations on goods of Chinese origin, any order containing products produced in China is subject to additional requirements from US customs. We recommend allowing extra delivery time for clearance through customs.
As of 2nd May 2025, US customs will require a completed 5106 form from every US-based customer who orders goods of Chinese origin. If you have not yet completed this form, your order may be held at customs and a member of the FedEx team will contact you directly to submit the form. Further information can be found here.
Additional tariffs will also be due upon delivery for any order containing goods of Chinese origin. As a general rule, local customs duties, taxes and tariffs are paid by the customer in the customer’s country on all shipments.
For the most up-to-date information, please visit https://www.fedex.com/en-us/regulatory-news.html
We are doing everything possible to minimise the impact of these updates on you, our valued customers. Thank you for your patience during these developing circumstances.
PRE-ORDERS
For products that are available for pre-order, please note that payment will be taken at the time of placing your pre-order. This reserves the item for you and all packages will be sent in order of purchase once the launch date has arrived. You will receive a tracking number via email once your order has been dispatched.
CANCELLATIONS
To cancel an order, please use our contact form. We will do our utmost to fulfil your request, however if your order is already being processed or has been dispatched we will not be able to cancel. Return options are available once you have received your order.
RETURNS
Whatever you’ve purchased from House of MinaLima we want to make sure you love your items. See below for return details:
BUNDLES & MYSTERY PRODUCTS
Items bought as part of a bundle cannot be exchanged or returned individually. All items in a bundle must be returned together, unused, in order to qualify for a refund.
Mystery products that have been opened or used cannot be refunded, exchanged or returned. Specific products/ designs cannot be requested.
PERSONALISED RETURNS
We produce all our personalised products on a made-to-order basis. Due to the personalised nature of these products, we don’t typically accept returns. Please contact us if you have any questions.
ALL OTHER RETURNS
Online orders
Unused and unopened items purchased online may be returned within 28 days of receipt. Online orders must be returned online and cannot be returned in store. Kindly note that we do not cover the cost of return postage for unwanted items. Refunds, excluding delivery charge, will be processed within 14 days after receiving your returned item(s) (provided they are in new condition). Refunds will be issued to your original payment method.
Shop purchases
Unused and unopened items from one of our shops may be returned within 14 days of purchase with receipt. Please note you must return your item to the original place of purchase. Refunds will be processed within 14 days after we have received your returned item(s) (provided they are in new condition). Refunds will be issued to your original payment method.
DAMAGED ITEMS
If your order is damaged, please contact us within 7 days of receipt for help to resolve the issue. Please provide a description and photo evidence of the damaged product(s). For online orders we will require your order number. For instore purchases, we will require a photo of your receipt.